OORT, a pioneer decentralized cloud computing platform for AI applications, today reported that its customized AI solution (OORT AI) has significantly improved Githon Technology’s customer service standards. The integration of OORT AI has seen Githon Technology (formerly Lenovo Image) cut its customer support cost by 40% while also increasing the customer satisfaction rate to 95%.
Following the remarkable success, Githon Technology has extended its contract with OORT AI for another three years. During this period, Githon Technology, which has established itself as an industry leader in offering diverse printing solutions to individuals, businesses and industries, will continue to leverage OORT AI’s advanced, privacy-focused AI technology for its enterprise needs. The move further affirms the long term value of the partnership between OORT and Githon Technology.
“The collaboration with Githon Technology is a pivotal milestone for OORT,” said Dr. Max Li, founder and CEO of OORT. “This success speaks to the effectiveness of our decentralized AI approach, and we’re excited to extend this proven solution to other enterprises. Githon Technology’s decision to renew the contract validates our commitment to delivering impactful, scalable AI solutions tailored to the needs of major organizations.”
OORT AI success with Githon Technology’s customer service is an exemplification of a broader trend where senior leaders are starting to see a significant impact from AI initiatives.
A recent report by EY revealed that AI investments are already yielding a positive ROI in notable areas such as operational efficiency (77%), employee productivity (74%) and customer satisfaction (72%). It is also noteworthy that 34% of the senior leaders surveyed are tracking the impact of AI initiatives at scale.
Githon Technology’s results from integrating OORT AI does not only align with these industry-wide benefits; the integration propelled the company to outperform average benchmarks, placing both companies at the forefront of AI-powered operational transformation.
Besides Githon Technology, eight other major enterprises are currently in the pipeline to onboard OORT AI’s solutions. This growing demand from companies in diverse industries, along with Githon Technology’s contract extension, underscores the versatility and adaptability of OORT’s AI-powered platform in its goal to shape the future of decentralized AI solutions by enhancing operational excellence in global enterprises.
Brian Wang is a Futurist Thought Leader and a popular Science blogger with 1 million readers per month. His blog Nextbigfuture.com is ranked #1 Science News Blog. It covers many disruptive technology and trends including Space, Robotics, Artificial Intelligence, Medicine, Anti-aging Biotechnology, and Nanotechnology.
Known for identifying cutting edge technologies, he is currently a Co-Founder of a startup and fundraiser for high potential early-stage companies. He is the Head of Research for Allocations for deep technology investments and an Angel Investor at Space Angels.
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